Store purchases
Google Play or Apple processes Recivy subscription payments. The store's billing, cancellation, and refund rules apply to each purchase.
Recivy does not receive or store your complete payment card details.
Canceling a subscription
You can open your store subscription settings from Recivy account settings. You can also use the Google Play or Apple subscription center.
Cancellation stops the next renewal. It normally does not refund the current billing period. Access normally continues until that period ends.
Deleting your Recivy account does not cancel a store subscription.
Requesting a refund
Request a Google Play refund through Google Play purchase history or Google Play support. Request an Apple refund through Apple's purchase support service.
You can also email hello@recivy.com with your store, order identifier, purchase date, and request reason. Do not send payment card details.
The store decides many refund requests. Recivy can issue eligible refunds through the store when the store permits that action.
Failed import credits
Recivy can return service credits after an eligible failed import. Returned credits have no cash value and are not a payment refund.
Local rights
Consumer laws can provide additional cancellation or refund rights. This policy does not limit rights that applicable law requires.
Policy changes
Recivy can update this policy when store rules, the service, or legal requirements change. We will update the effective date.
Contact
Send billing questions to hello@recivy.com.